Fitbit Alta HR Screen not Working (7 Reasons+ Solutions)

In this world of wearable technology where people are busy leading a busy lifestyle, Fitbit Alta HR helps them keep track of their daily activities, monitor their heart rate, and keep them motivated to live healthy lives. However, screen issues are a very common problem that users may face with the Fitbit Alta HR. The “Fitbit Alta HR screen not working” problem can be frustrating for you.

In this guide, we will explore the causes of the “Fitbit Alta HR screen not working” issue and provide solutions so that you can easily troubleshoot this issue.

Fitbit Alta HR Screen not Working

The screen is very important as it acts as a vital interface between you and your device (Fitbit Alta HR). It’s the screen itself where you can see time and date, activity tracking, heart rate metrics, and other notifications. If it malfunctions, you will not see these things.

So it is very important to troubleshoot problems with your screen so that you can track your daily activities and lead a healthy life. Luckily it is easy!

Causes for Fitbit Alta HR Screen not Working

There can be several reasons why your Fitbit Alta HR screen is not working-

Battery is dead or completely drained: This is the first and most common reason why your Fitbit Alta screen is not showing anything or not working because the battery is dead or completely drained.
Faulty Charger: If your Fitbit Alta HR charger is faulty, it will not charge the device, and hence, the battery will drain over time.
Software Conflicts or Glitches: Software conflicts or glitches may cause the screen to freeze or become unresponsive. This problem occasionally arises after a software update.
Syncing issue: Sometimes screen issues can occur due to syncing issues between Fitbit and your smartphone.
Physical Damage: Dropping onto a hard surface may cause physical damage resulting in an unresponsive display.
Water damage: If your Fitbit Alta HR has been exposed to water, water may ingress the device, resulting in an unresponsive display.
Hardware Failure: Hardware failures such as loose connections or faulty components may result in the screen becoming unresponsive/black/flickering.

Troubleshooting For Fitbit Alta HR Screen not Working

To fix the Fitbit Alta HR screen not working issue, try these troubleshooting methods-

Restart your Fitbit Alta HR: If the issue is caused by a temporary glitch, a simple restart may resolve it. Press and hold the button for about 10 seconds or until you see the Fitbit logo and release the button. Your device will restart.
Verify the Battery Level: If the Fitbit Alta HR battery is critically low or completely drained, the screen may not respond. Make sure your device is fully charged. You can also try connecting your device to store the charge.
Test the Charger: Test that the charger is not defective. If so, replace the charger with a new one so that your Fitbit Alta HR can charge properly.
Troubleshoot Sync and Connection Issues: The Fitbit Alta HR uses Bluetooth to connect to your smartphone or computer. The screen may freeze due to syncing or connection issues. So make sure the Fitbit is connected to your smartphone or computer. Try disconnecting and reconnecting to verify.
Check for Firmware Update: Running an older version of your Fitbit Alta HR firmware can also cause the display to become unresponsive. Open the Fitbit app and update the software to the latest version.
Check for Physical Damage: If your device is physically damaged such as the screen has a crack or is water damaged, the screen may stop responding or go black. In this case, you need to contact support or go for a verified repair.
Factory reset: If you have applied all the methods but still have no success, you can do a factory reset, but keep in mind that it will erase all data from your Fitbit Alta HR. To perform a factory reset, go to the Settings menu in the Fitbit app, select your device, and then select the Factory reset option.

Tips to Keep Fitbit Alta HR Screen Problems at Bay

Although screen-related problems are very common with Fitbit Alta HR, you can stay away from them by adopting some very simple and useful tips-

Handle the device with care, and avoid dropping it on any surface (hard or soft) to protect your device from any physical damage such as cracks in the hardware and fittings.
Prolonged exposure to extreme heat, cold, humidity, or even direct sunlight can potentially damage the screen and its functionality. Avoid this so that your device’s screen can function normally and last.
You can use a screen guard to protect the screen from scratches.
Avoid exposure to any liquid such as water or oil.
Regularly clean the screen to avoid dirt, dust, and oils that may accumulate over time.
Avoid using an unapproved charging cable to charge your Fitbit Alta HR device. Use only approved charging cables and charge the device regularly to avoid draining the battery.
Regularly check and update your device’s firmware.
Take a break from continuing to wear the band.
If you encounter an issue that you’re not sure why it’s occurring, contact Support for assistance. Visit https://myhelp.fitbit.com/s/support.

Fitbit Alta Not Turning On

If your Fitbit Alta HR won’t turn on, follow these troubleshooting methods:

Keep your device charged: Make sure your device has enough charge because if the battery is completely drained, the device will not turn on. Plug your device in to charge and leave it for at least an hour to fully charge.
Check Charger and Charging Port: Make sure the charger and port are not damaged. If so, your Fitbit Alta HR will not charge and the battery will drain completely, resulting in the device not turning on even if you plug it in to charge.
Dry Clean the Charging Contacts: Dirt or dust may accumulate on the charging contacts and prevent the device from charging properly. As a result, the device will completely drain the charge and will not turn on.
Restart your Fitbit: Even minor software glitches can prevent your device from turning on. Restarting helps resolve minor glitches, so do a simple restart and see if that helps.
Check for any physical damage: If your Fitbit Alta HR is dropped on a hard surface or has a crack or part that is defective, the device will not turn on. In such case, you will need to contact support for repair assistance or replacement (if applicable).
Contact support for help.

Wrapping Up

This article is all about the Fitbit Alta HR Screen not Working. If you are experiencing issues with your Fitbit Alta HR, you can try the troubleshooting steps mentioned in this guide.

Everything from restarting to resetting your Fitbit Alta HR is mentioned above and will help you get your device back working.

Additionally, you should follow the tips mentioned above to keep your Fitbit device away from screen problems.

FAQs Fitbit Alta HR Screen not Working

My Fitbit Alta HR screen is completely black. What should I do?

The completely black screen of your Fitbit Alta HR can be the result of several things. Start by putting your device on charge to make sure it’s not a battery issue. If this doesn’t work, try restarting your Fitbit Alta HR device by pressing the button portion of the tracker.

Additionally, check if your band and its charging contacts (charging cable and port) are not physically damaged. Consult support for further help.

Why is my Fitbit Alta HR screen frozen or not responding to touch?

Software glitches or low battery can usually cause screen freezing issues with the Fitbit Alta HR. To avoid this problem, charge the device and update the software. If the screen still remains unresponsive, try resetting the Fitbit Alta HR or contact support for assistance.

Why is my Fitbit Alta HR screen not working?

This may happen due to several reasons such as low battery, software glitch, or physical damage to the device or its parts.

Can I replace the screen on my Fitbit Alta HR if it’s damaged?

No, you can’t do this because the Fitbit Alta HR screen is generally not designed to be user-replaceable. You should contact customer support to know the best option.

My Fitbit Alta HR screen is displaying strange colors or lines. What’s causing this issue?

If your Fitbit Alta HR is displaying strange colors or lines on the screen, it may be a sign of a hardware issue or damage. Make sure your Fitbit is not exposed to extreme heat, cold, humidity, or even direct sunlight for extended periods of time. If the problem persists, contact Fitbit Customer Support for assistance.